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All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

All Sales and Returns MUST GO THROUGH our site and MUST include an RA number on the returned items box.

If you have any questions or concerns about products please feel free to email us. Please do NOT Contact Olhausen Billiards MFG about orders or returns, we have NO business affiliation with them and do not have access to their systems.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Olhausen Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Olhausen You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Olhausen Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


This site and the materials and products in this site are approved THIS SITE ARE PROVIDED "as is" and without warranties of any kind, Whether express or implied. To the fullest extent permissible pursuant to applicable law. Olhausen disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Olhausen does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Olhausen does not make any warranties or representations regarding the use of the materials in this site in the terms of their corrections, accuracy, adequacy, usefulness, timeless, reliability or otherwise. The above limitations may not apply to you. 


Olhausen shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Olhausen has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.



Olhausen line of products comes with a 100% satisfaction guarantee. Also, all Olhausen products are warranted against failure due to defects in material and/or craftsmanship to the original purchaser. Customer must have original proof of purchase when sending in product for any and all warranty evaluation.

Pool Cues are all covered under the manufacturer's warranty. Some charges may apply. 

For warranty evaluation, please have your proof of purchase readily available and for a return authorization number or "RA" please email us at Products that are received without a return authorization number will not be guaranteed the one week turnaround and could possibly be sent back to the customer.


If an Olhausen product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Olhausen shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Olhausen shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Olhausen shall issue a credit to your credit card account in the amount of the incorrect price.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Olhausen without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. 


All orders that are subject to return or exchanges they need to be approved by Olhausen Online or its vendors in writing. All orders that have been accepted for return and you have received your RA number the customer is responsible for the shipping costs to and from the customer unless it is a error of Olhausen Online or its vendors. We are not responsible for orders that have been accidentally ordered by a customer and would like to return it for some reason that is not our fault. We charge a restocking fee for any order that was placed by accident.

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded within 7-10 business days from the day the order was canceled or the item was returned and received by us. These times will vary depending on the type of credit card used, the credit card processor and the amount being refunded. 


Olhausen Online will ship any order using ground and air transportation services within the contiguous 48 states. Olhausen Online may reserve the right to use FedEx, UPS, USPS and trucking companies depending on your location and the products that you are ordering. If your order is being shipped out of the contiguous 48 states, or wish to expedite your shipping, you can calculate your actual shipping cost by placing the desired items into the shopping cart and filling in the "ship to" information then press continue to get an estimate.

You can expect to receive your order within 5-12 business days after the order ships from one of our warehouses using FedEx, UPS, or USPS shipping.

NOTE: Some products have different shipping lead times (see product description) due to the warehouse it is shipping from or it is possible the item is being drop shipped direct from the manufacturer. 

Any items that are too large or too heavy to go by FedEx, UPS, or USPS will be shipped by common ground LTL carrier. Depending on where you live in the United States shipping times will vary. All items that ship by common carrier will be shipped on a pallet or cardboard box delivered to your driveway. The shipping company and Olhausen Online are not responsible for getting the purchased items delivered or setup in your home. Some companies may offer this service buy additional fees may apply.

We are NOT responsible for shipping or freight fees for items being forwarded to another address. Items that have been wrongly shipped to a customer will be sent a return label at no cost to the customer. We will only send a return label to the address the item or items were originally shipped too. We are in no way responsible for items that have been forwarded on to another customer or another address. Once the item has been received back we will process that it hasn’t been used and we will process a refund. Please allow 7-10 days from when the item has been received back to our offices. Please include the order number on the outside of the box and include the receipt inside the box to ensure we process the return to the correct customer.

This policy does not affect the customer not being completely satisfied with a product.  


Olhausen Online is not responsible for lost or damaged items that are caused by the shipping/ freight company. We will do everything we can with the carrier to resolve the issue in a timely manner. If an item is damaged in transit the customer must document the damaged box when it is delivered with the driver accompanied by photos so that the carrier has documentation showing the product was damaged in shipping by the company.  

This policy does not affect the customer not being completely satisfied with a product due to the freight company's policies. 


Olhausen may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by first class U.S. mail to your address on record in Olhausen account information.


Your use of this site shall be governed in all respects by the laws of the state of California, USA, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. 


Harassment in any manner or form on the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a Olhausen or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. 


Olhausen does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the site, Olhausen is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. Olhausen reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Olhausen at its sole discretion.


You agree to indemnify, defend, and hold harmless Olhausen, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


In an attempt to provide increased value to our visitors, Olhausen may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with Olhausen has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Olhausen has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Olhausen seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


If you have any questions about this Agreement, please contact us by filling out this contact form.