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RETURN POLICY 

All orders that are subject to return or exchanges they need to be approved by Olhausen Online or its vendors in writing. All orders that have been accepted for return and you have received your RA number to be added to the package.

**SPECIAL ORDER OLHAUSEN POOL TABLE PARTS (Rails, Legs, Aprons & Frames) are made and finished to order and will not be eligible for a return. Please be sure to order the correct item and color. If you are not sure please email us images of your table that you are trying to buy parts for and we can help you get the correct parts and finish to match.
If the order has not made it to the finish department and is still bare wood and we can cancel the order RESTOCKING FEES may apply.

Any pool table rails that have been covered with billiard cloth at the Olhausen factory are not eligible for exchange or return. 
PLEASE NOTE MANUFACTURING LEAD-TIMES MAY VERY.  STANDARD LEAD-TIMES ARE 2-4 WEEKS, SPECIAL ORDER PRODUCTS COULD TAKE UP TO 6 WEEKS.

To receive an RA# email us at info@olhausenonline.com include the order number and item being returned and that it is unused and or unopened.

DO NOT RETURN ITEMS TO THE RETURN ADDRESS THAT IS ON THE SHIPPING LABEL. SOME ITEMS ARE DROP SHIPPED DIRECT FROM OUR MANUFACTURERS.

The customer is responsible for the shipping costs to and from the customer and or vendor unless it is a error of Olhausen Online or its vendors. We are not responsible for orders that have been accidentally ordered by a customer and would like to return it for some reason that is not our fault. We may charge a restocking fee for any order that were placed by accident.

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded within 7-10 business days from the day the order was canceled or the item was returned and received by us. These times will vary depending on the type of credit card used, the credit card processor and the amount being refunded. 

SHIPPING POLICY

Olhausen Online will ship any order using ground and air transportation services within the contiguous 48 states. Olhausen Online may reserve the right to use FedEx, UPS, USPS and trucking companies depending on your location and the products that you are ordering. If your order is being shipped out of the contiguous 48 states, or wish to expedite your shipping, you can calculate your actual shipping cost by placing the desired items into the shopping cart and filling in the "ship to" information then press continue to get an estimate.

You can expect to receive your order within 5-12 business days after the order ships from one of our warehouses using FedEx, UPS, or USPS shipping.

NOTE: Some products have different shipping lead times (see product description) due to the warehouse it is shipping from or it is possible the item is being drop shipped direct from the manufacturer. 

Any items that are too large or too heavy to go by FedEx, UPS, or USPS will be shipped by common ground LTL carrier. Depending on where you live in the United States shipping times will vary. All items that ship by common carrier will be shipped on a pallet or cardboard box delivered to your driveway. The shipping company and Olhausen Online are not responsible for getting the purchased items delivered or setup in your home. Some companies may offer this service buy additional fees may apply.

We are NOT responsible for shipping or freight fees for items being forwarded to another address. Items that have been wrongly shipped to a customer will be sent a return label at no cost to the customer. We will only send a return label to the address the item or items were originally shipped too. We are in no way responsible for items that have been forwarded on to another customer or another address.

Once the item has been received back we will process that it hasn’t been used and we will process a refund. Please allow 7-10 days from when the item has been received back to our offices. Please include the order number on the outside of the box and include the receipt inside the box to ensure we process the return to the correct customer.

This policy does not affect the customer not being completely satisfied with a product.  

HOW TO PROCESS A RETURN

When processing a return all  you need to do is login to your customer account at the top of the homepage where it says "Sign In or Register". Once your sign into your account find the order you are looking to return and follow the steps.
Customers are responsible for cost of the shipping unless it was our mistake and the incorrect item was shipped.

Custom Ordered Products (Pool Table Rails, Pool Table Legs & Pool Table Aprons) that are made, finished and shipped to order are not eligible to be returned.

Click HERE to be directed to the Login Page.